GET api/Mobile/HelpdeskIncidents/{HelpdeskID}

Load Helpdesk record by HelpdeskID

Request Information

URI Parameters

Name	Description	Type	Additional information
HelpdeskID		integer	Required

Body Parameters

None.

Response Information

Resource Description

Collection of IBMS_Cloud_API.Controllers.MobileHelpdeskController+HelpdeskFields

Name	Type	Additional information
HelpdeskID	integer	None.
Reference	string	None.
StatusID	integer	None.
IncidentDate	date	None.
ClosedDate	date	None.
UpdateDate	date	None.
IncidentDescription	string	None.
IncidentDetails	string	None.
HyperLink	string	None.
RaisedByName	string	None.
RaisedByContactPhone	string	None.
RaisedByContactEmail	string	None.
RaisedByID	string	None.
AssignedToID	integer	None.
AssignedToName	string	None.
IncidentImage	string	None.
IncidentImageType	string	None.
GroupName	string	None.
UpdatedByName	string	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "HelpdeskID": 1,
    "Reference": "sample string 2",
    "StatusID": 3,
    "IncidentDate": "2025-11-12T21:46:31.2114389+00:00",
    "ClosedDate": "2025-11-12T21:46:31.2114389+00:00",
    "UpdateDate": "2025-11-12T21:46:31.2114389+00:00",
    "IncidentDescription": "sample string 7",
    "IncidentDetails": "sample string 8",
    "HyperLink": "sample string 9",
    "RaisedByName": "sample string 10",
    "RaisedByContactPhone": "sample string 11",
    "RaisedByContactEmail": "sample string 12",
    "RaisedByID": "sample string 13",
    "AssignedToID": 14,
    "AssignedToName": "sample string 15",
    "IncidentImage": "sample string 16",
    "IncidentImageType": "sample string 17",
    "GroupName": "sample string 18",
    "UpdatedByName": "sample string 19"
  },
  {
    "HelpdeskID": 1,
    "Reference": "sample string 2",
    "StatusID": 3,
    "IncidentDate": "2025-11-12T21:46:31.2114389+00:00",
    "ClosedDate": "2025-11-12T21:46:31.2114389+00:00",
    "UpdateDate": "2025-11-12T21:46:31.2114389+00:00",
    "IncidentDescription": "sample string 7",
    "IncidentDetails": "sample string 8",
    "HyperLink": "sample string 9",
    "RaisedByName": "sample string 10",
    "RaisedByContactPhone": "sample string 11",
    "RaisedByContactEmail": "sample string 12",
    "RaisedByID": "sample string 13",
    "AssignedToID": 14,
    "AssignedToName": "sample string 15",
    "IncidentImage": "sample string 16",
    "IncidentImageType": "sample string 17",
    "GroupName": "sample string 18",
    "UpdatedByName": "sample string 19"
  }
]

text/html

Sample:

[{"HelpdeskID":1,"Reference":"sample string 2","StatusID":3,"IncidentDate":"2025-11-12T21:46:31.2114389+00:00","ClosedDate":"2025-11-12T21:46:31.2114389+00:00","UpdateDate":"2025-11-12T21:46:31.2114389+00:00","IncidentDescription":"sample string 7","IncidentDetails":"sample string 8","HyperLink":"sample string 9","RaisedByName":"sample string 10","RaisedByContactPhone":"sample string 11","RaisedByContactEmail":"sample string 12","RaisedByID":"sample string 13","AssignedToID":14,"AssignedToName":"sample string 15","IncidentImage":"sample string 16","IncidentImageType":"sample string 17","GroupName":"sample string 18","UpdatedByName":"sample string 19"},{"HelpdeskID":1,"Reference":"sample string 2","StatusID":3,"IncidentDate":"2025-11-12T21:46:31.2114389+00:00","ClosedDate":"2025-11-12T21:46:31.2114389+00:00","UpdateDate":"2025-11-12T21:46:31.2114389+00:00","IncidentDescription":"sample string 7","IncidentDetails":"sample string 8","HyperLink":"sample string 9","RaisedByName":"sample string 10","RaisedByContactPhone":"sample string 11","RaisedByContactEmail":"sample string 12","RaisedByID":"sample string 13","AssignedToID":14,"AssignedToName":"sample string 15","IncidentImage":"sample string 16","IncidentImageType":"sample string 17","GroupName":"sample string 18","UpdatedByName":"sample string 19"}]

application/xml, text/xml

Sample:

<ArrayOfMobileHelpdeskController.HelpdeskFields xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/IBMS_Cloud_API.Controllers">
  <MobileHelpdeskController.HelpdeskFields>
    <AssignedToID>14</AssignedToID>
    <AssignedToName>sample string 15</AssignedToName>
    <ClosedDate>2025-11-12T21:46:31.2114389+00:00</ClosedDate>
    <GroupName>sample string 18</GroupName>
    <HelpdeskID>1</HelpdeskID>
    <HyperLink>sample string 9</HyperLink>
    <IncidentDate>2025-11-12T21:46:31.2114389+00:00</IncidentDate>
    <IncidentDescription>sample string 7</IncidentDescription>
    <IncidentDetails>sample string 8</IncidentDetails>
    <IncidentImage>sample string 16</IncidentImage>
    <IncidentImageType>sample string 17</IncidentImageType>
    <RaisedByContactEmail>sample string 12</RaisedByContactEmail>
    <RaisedByContactPhone>sample string 11</RaisedByContactPhone>
    <RaisedByID>sample string 13</RaisedByID>
    <RaisedByName>sample string 10</RaisedByName>
    <Reference>sample string 2</Reference>
    <StatusID>3</StatusID>
    <UpdateDate>2025-11-12T21:46:31.2114389+00:00</UpdateDate>
    <UpdatedByName>sample string 19</UpdatedByName>
  </MobileHelpdeskController.HelpdeskFields>
  <MobileHelpdeskController.HelpdeskFields>
    <AssignedToID>14</AssignedToID>
    <AssignedToName>sample string 15</AssignedToName>
    <ClosedDate>2025-11-12T21:46:31.2114389+00:00</ClosedDate>
    <GroupName>sample string 18</GroupName>
    <HelpdeskID>1</HelpdeskID>
    <HyperLink>sample string 9</HyperLink>
    <IncidentDate>2025-11-12T21:46:31.2114389+00:00</IncidentDate>
    <IncidentDescription>sample string 7</IncidentDescription>
    <IncidentDetails>sample string 8</IncidentDetails>
    <IncidentImage>sample string 16</IncidentImage>
    <IncidentImageType>sample string 17</IncidentImageType>
    <RaisedByContactEmail>sample string 12</RaisedByContactEmail>
    <RaisedByContactPhone>sample string 11</RaisedByContactPhone>
    <RaisedByID>sample string 13</RaisedByID>
    <RaisedByName>sample string 10</RaisedByName>
    <Reference>sample string 2</Reference>
    <StatusID>3</StatusID>
    <UpdateDate>2025-11-12T21:46:31.2114389+00:00</UpdateDate>
    <UpdatedByName>sample string 19</UpdatedByName>
  </MobileHelpdeskController.HelpdeskFields>
</ArrayOfMobileHelpdeskController.HelpdeskFields>